Refund policy

If you buy Pro paid yearly and your official SAT total does not go up, we return the full 11,880 KGS. The guarantee has five conditions, all written out on the score guarantee page. If you meet them, we pay the refund within 14 working days of confirming your two official score reports.

We refund the full amount taken by mistake if:

• you were charged twice for the same plan;
• you were charged a different amount from the price shown when you paid;
• you paid, but full access did not open on your account and we could not fix it within three working days of you telling us.

• Changing your mind after paying, or not using the platform.
• Time left in an access period, including when you stop studying early.
• Pro paid monthly, which is not covered by the score guarantee.
• Pro paid yearly, when the score guarantee’s conditions are not met.
• An account closed because its owner broke the public offer, for example by sharing or reselling content.

Write to pluspointprep@gmail.com from the email address of your PlusPoint account, and include:

• the date and amount of the payment;
• the banking app you paid with, or the last four digits of the card (never the full number);
• what went wrong, or, for the score guarantee, both official score reports.

We reply within three working days. An approved refund goes back the way you paid, to the same bank account or card. How long it then takes to appear depends on your bank, usually a few days and sometimes up to 30.

Nothing in this policy takes away any right you have under the consumer protection law that applies to you that cannot be waived by agreement.